Contact

Get in touch

Questions about your order, shipping, returns, or a warranty claim? We are a small team and we answer everything ourselves.

Email: coolerbackpacks@gmail.com
Response time: within 2 business days, usually faster.

For order questions: include your order number and we can help immediately.

For warranty claims: include your order number, a short description of the issue, and photos or video of the defect. Full details are on our Warranty page.

Wholesale or partnership inquiries: same email, subject line "Wholesale."